Chatbot Cognitive Class Practice Test 2025 - Free Chatbot Practice Questions and Study Guide

A common use case for chatbots in business is customer support. Chatbots can handle a variety of customer inquiries efficiently, providing quick responses to common questions, assisting with troubleshooting, and guiding users through various processes. This increases customer satisfaction by reducing wait times and providing 24/7 support. Additionally, chatbots can learn from interactions to improve their responses over time, making them increasingly effective in addressing customer needs.

While marketing strategy planning, IT infrastructure management, and financial auditing are important business functions, they typically require human expertise and strategic thinking that go beyond the capabilities of a chatbot. The role of chatbots is primarily focused on direct interactions with customers and potential customers, which is why customer support stands out as the most relevant and effective application of chatbot technology in a business context.