Chatbot Cognitive Class Practice Test 2026 - Free Chatbot Practice Questions and Study Guide

A chatbot is primarily defined by its ability to interact through a chat interface. This interaction can take place in various formats, such as text-based messaging or voice-based communication, allowing users to have conversations with the chatbot as they would with a human. The central purpose of a chatbot is to facilitate communication and assist users in obtaining information, executing tasks, or resolving inquiries through natural language processing (NLP).

The focus on interaction distinguishes chatbots from other technologies. While data analysis and robotic hardware may enhance certain functionalities or applications, they are not defining features of what constitutes a chatbot. Additionally, chatbots can serve a broad audience, meaning they are designed for wide-ranging uses rather than being limited to a specific group. Ultimately, it is the chat interface that is crucial for defining the nature and purpose of a chatbot.