Chatbot Cognitive Class Practice Test 2025 - Free Chatbot Practice Questions and Study Guide

Handlers play a crucial role in processing user intents and generating responses in a chatbot. When a user input does not match any predefined intents, the chatbot assesses the available handlers first to see if any can appropriately respond to the given input. If none of the handlers provide a satisfactory response, only then does the system resort to a "Not Found" response.

This design ensures that the chatbot attempts to give the user the best possible interaction experience by utilizing all programmed handlers before concluding that it cannot understand the user's request. The "Not Found" response serves as a fallback option, indicating that the user's input did not match any expected patterns or intents.

By evaluating the handlers prior to resorting to "Not Found" responses, the chatbot maximizes its chances of engaging the user effectively and minimizing the frustration that can arise from receiving a generic response when users express valid inquiries or needs.